Healthcare Support

The following provides visuals of how to access support via phone or internet.

Twentyfour hour assistance is available in English from a help-line. For more information use the following links. An example of a basic medical form is also provided.

In any case you may also use the health/emergency/housing contact procedure provided in the Emergency Contact Procedures in the Administration Section of this manual.

Japan Help Line (24 hour phone support)

057-000-0911 (24 hours, Daily)

(The initial voice is Japanese; it is a recorded message so just hold on and an English speaker will respond. If the line is busy, a text message will be sent from a Help Line staff member.)

For emergencies or daily life questions:


All Japan: 03-5285-8088 9:00 am – 8:00 pm, Daily (Kansai-only: 06-4395-0555)

(The initial greeting is Japanese, but the staff speaks English fluently.)

This Medical Information Center provides telephone translation assistance and introduces medical facilities with staff who speak English and explain the health care system.

Emergency Translation Services (ETS)


(The initial greeting is Japanese, but the staff speaks English fluently.)

Weekdays 5:00 pm – 8:00 pm

Weekends and Holidays 9:00 am – 8:00 pm

Call them if you need translation assistance and to find doctor in Tokyo.

Medical Forms

This website provides English translations of various illnesses. It is useful to have a copy, if possible, prior to visiting a doctor.

When you are ill, you may access this website which provides translated guides for various medical issues. (see the following page for an example for Internal Medicine)

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